Job Title:

Technical Specialist

Bench Code:




Supervisor's Title:

Manager/Director IT


10 August 2016



Pay Groupings:



This section focuses on the main purpose of the job in one to four sentences.

Provides technical expertise in delivering and supporting solutions for complex business requirements. Requires the ability to work effectively on independent projects, as well as in cooperation with a variety of customers and other technical professionals.

Essential Duties and Responsibilities:

This section contains a list of five to eight primary responsibilities of this role that account for 5% or more of the work. The incumbent will perform other duties assigned.

Prioritize tasks, resolve complex problems.   Requires little direction, gives guidance to others, works on technical projects, and has advanced knowledge within area of functional responsibility.


  1. Provide high level of technical support, as needed, and perform root cause analysis for problems experienced within area of functional responsibility.
  2. Design, implement and support advanced and diverse technical solutions that address complex business requirements.
  3. Mentor and/or lead other staff members within functional team.
  4. Work with customers to develop technical specifications that meet business requirements for large and medium projects.
  5. Provide technical support and expertise on the technical components of both medium and large projects,
  6. Remain up to date on new and emerging technologies within area of technical expertise and serves as resource to other Baxter employees.
  7. Identify and implement process improvements in the architecture and/or infrastructure of existing systems


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. List knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Ability to work effectively in a global team environment.
  2. Ability to work independently, under minimal direct supervision.
  3. Strong analytical, communication, interpersonal and organizational skills required.
  4. Creativity in addressing technical challenges.
  5. Technical depth or breadth in one or more systems environments and strategic technologies.
  6. Ability to understand and assist in evolution and/or integration of Baxter applications.

Education and/or Experience:

Include the education and experience that is necessary to perform the job satisfactorily.

Bachelor's degree in Computer Science or related field or equivalent experience required, including 2+ years in a technical or laboratory environment.  Multiple certifications preferred.


Experience working with external vendors; understanding the issues and communicating with the vendor; applying patches and updating Installation Qualification scripts.  XML Script development.  Experience with COTs (commercial off the shelf) applications, Oracle, Unix/Linux, MS SQL server, SQL experience. Good communications skills, problem solving and troubleshooting skills and good time management.  The following experience is beneficial but note required:  LIMS, Electronic Lab Notebook, Chromatography Data Systems or other packages that support Scientific Data Management.


Familiarity with Microsoft Office Applications. Basic understanding of FDA regulations/EMEA regulations and other governing bodies within the industry, such as ICH and GAMP.