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The Team

Members of our NOC team are passionate about technology and their jobs with a proactive and flexible attitude and an ability to tackle day to day tasks and projects with an attitude that enables them to constantly take on-board new skills.


The Job

The NOC Engineer will work with the rest of the IT department to ensure a stable IT environment for the company on a 24×7 basis. The role will be responsible for administering the online gaming production platform and monitor and report on a 24×7 basis, ensure optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third-parties.


The main job functions of a NOC Engineer are :

• 24×7 proactive monitoring and support of the live infrastructure;

• Investigate and react to any live issues that might arise;

• Act as an escalation point for issues flagged by customer support;

• Responding to business queries in a timely manner;

• Maintain and develop the NOC’s monitoring tools;

• Maintain and develop the group’s ticketing system solutions;

• Provide technical knowledge needed to ensure effective and efficient changes to the IT infrastructure;

• Work closely with third liners to ensure system and application problems resolution is carried out directly by NOC;

• Take part in the periodic release of new software;

• Work on a roster basis, as agreed with the company, to ensure 24x7x365 coverage;

• Provide smooth shift handovers;

• Provide support for office systems, particularly outside office hours.


Are you the NOC Engineer we are looking for?

If you are you must have at least 2 years working experience in a technical support (or customer service) environment including ability to carry out general diagnostics and troubleshooting of client-side technologies.

You are an all-rounder with very good general IT Knowledge and Expertise in Networking, Linux technologies and Microsoft infrastructure backed by industry standard certifications;

Experience in Gaming and of business critical systems in a 24×7 business is a plus.



• Knowledge of Microsoft Technologies, IIS and Web services;

• Good understanding of database systems and monitoring systems;

• Knowledge of networking;

• Knowledge of scripting in at least one programming language.

• Web-N-Tier technologies;

• Knowledge of TCP/IP technologies;

• Monitoring and Alerting;

• Virtualisation technologies.


Qualities and skills which are good to have:

• Problem solving skills;

• Attention to detail;

• Positive, confident and able to work under pressure and on own initiative;

• Good communication skills;

• Great team player.