by: IT Vacancies

We would like to invite suitably qualified and experienced employees to apply for the post of Device Support Officer – Part-Time, reporting to the Manager – Device Support. This call is open to all Part-Time GO employees.

The selected main responsibilities will include the following:

  • Carrying out testing and undertake familiarisation with new devices and services that are introduced from time to time;
  • Offering product support on all four of GO’s platforms (Mobile/ADSL/TV/Phone) to end consumer & business customers;
  • Ensuring that the experience of all customers interacting with the candidate is of the highest quality;
  • Be an effective team player, focusing on creating new ideas with the aim of improving the device management operation for both consumer & business customers;
  • Handling the repairs and returns of GO’s end user equipment;
  • Assisting customers on sale of devices and related accessories;
  • Participating in fairs and exhibitions as and when necessary;
  • Ensuring that all the relevant processes and procedures are adhered to at all times;
  • Providing reports pertaining to returned/faulty devices as well as action taken;
  • Ensuring that all administrative matters originating from/to Retail channel in coordination with 2nd level Device Support (Workshop) are dealt with in a satisfactory manner;
  • Carrying out any other related duties as assigned by management;
  • Other duties normally associated with such a position, not excluding duties within the 4P Workshop.

 Candidates should preferably:

  • Have a number of years’ experience working in a technical team in a related environment.
  • Be enthusiastic, committed and hard working.
  • Be able to work with minimal supervision.
  • Have a strong customer centric approach to service delivery.
  • Have excellent communication skills.
  • Be fluent in written and spoken English and Maltese.
  • Have a good level of computer literacy in the use of standard office automation tools.

Those interested are to submit an application on https://go.talexio.com/jobs/15715/device-support-officer-part-time