Level 1 IT Client Site Support Engineer
Job Type: Full Time
Location: Client Site
About Us:
Elite Group IT is a leading IT managed service provider dedicated to delivering IT solutions and support to businesses. We are currently seeking a highly motivated and skilled Level 1 IT Support Engineer to join our team and provide exceptional technical assistance to one of our valued customers.
Job Description:
As a Level 1 IT Support Engineer, you will play a vital role in ensuring the smooth operation of IT systems and infrastructure at our customer’s site. Your primary responsibilities will include:
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- Providing day to day local and remote desktop support, addressing inbound calls, and answering user questions
- Responding to tickets in a timely manner and respecting SLAs
- Addressing hardware, software, and network issues promptly
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- Installing, configuring, and maintaining IT equipment and peripherals
- Collaborating with the customer’s IT team to escalate and resolve complex issues
- Maintaining documentation and internal knowledge base
- Monitoring network performance and security, addressing vulnerabilities as needed
- Delivering exceptional customer service and maintaining positive client relationships
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Experience and Qualifications:
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- Recognized IT qualification (Bachelor’s Degree / National Diploma in Computing)
- At least 1-2 years of experience in a similar IT support role
- Strong technical knowledge of hardware, software, and networking components
- Proficiency in troubleshooting and problem solving within Windows environments
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Professional industry certifications (Microsoft, Cisco, Juniper) are a plus
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Technical Knowledge:
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- Hardware troubleshooting and repair
- Operating systems (Windows, Linux, macOS)
- Experience in Active Directory, Windows Server, Group Policies, DNS and DHCP
- Basic network configuration and troubleshooting
- Software installation and maintenance
- Security best practices
- Experience in cloud environments such as Microsoft Azure, Microsoft 365 and SharePoint
- Basic knowledge of Microsoft Hyper-V
- Familiarity with ticketing systems for efficient incident management
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Training: On-site training will be provided to ensure you are well equipped to excel in this role
Note: This position will primarily be based at the specified customer site, but the selected candidate may occasionally be dispatched to provide support to other customer sites as required
To apply visit: Job Openings (peoplehr.net)