The Finaro Technical Support Centre is responsible for monitoring our payments processing systems, to ensure our company mission of uptime all the time is achieved. We also deliver 24/7/365 technical support to all our customers – to do this, we operate using a day-night-rest-off shift pattern and an on-call (emergency) roster.

After gaining a detailed knowledge of Finaro’s systems and technology you will:

  • Monitor our systems, to ensure that our payments platform always remains stable and operational.
  • Troubleshoot any issues to understand the root cause and identify solutions.
  • Escalate any internal system faults to the Level 2 support or Finaro system owners.
  • Work with our clients to resolve any problems on customers’ side.
  • Accurately log and update all activities and actions within the company CRM (Client Relationship Management) system.
  • Assist our customers via email, chat, or call, with any reported technical difficulties with their payments processing activities.
  • Conduct a full handover at the end of each shift to make sure operational continuity is maintained.


  • Have a basic understanding of technology or have the desire to learn.
  • Be able to analyse data to identify trends or spot issues.
  • Having previous customer handling experience will be considered as an asset.
  • Have good interpersonal skills for building relationships with colleagues at all levels.
  • Take ownership and responsibility for all required duties.
  • Display calmness under pressure and can react quickly and efficiently.
  • Be flexible and able to work with minimal supervision.
  • Familiarity with Kibana will be considered advantageous.
  • Possess excellent written & oral English.
  • Be computer literate; experience in Ms Excel will be considered as an asset.

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