The Waterfront Hotel and IELS are recruiting an IT Specialist to support and maintain their growing IT infrastructure. The role includes first-line IT support for staff, troubleshooting technical issues, and handling general IT administration across both organisations.
Company Overview
The Waterfront Hotel and IELS are renowned for their commitment to quality and exceptional service. We’re seeking a knowledgeable, reliable, and solution-driven IT Specialist to help maintain and evolve our growing infrastructure. If you’re detail-oriented, technically proficient, and thrive in a team-oriented environment, we want to hear from you.
Position Overview
The chosen candidate will be responsible for overseeing all the IT Services and to be the first line of contact for all school and hotel employees requiring IT Support whilst completing general IT administrative tasks to the companies.
Key Responsibilities:
- IT Service Desk
- Answer and log incoming IT support and ‘fix on first call’ over the phone or remotely if possible.
- Manage all other incoming support emails and distribute to other departments as necessary.
- Monitor high-impact issues to ensure all relevant staff are deployed effectively.
- Purchase hardware and software following the set procedures.
- Troubleshoot issues in a systematic, analytical manner.
- Maintain security, backup, and redundancy strategies.
- IT Administration
- Maintain the IT system, ensuring that all assets are recorded and updated / removed when required.
- Maintain staff accounts for email, management information system and action approved user account updates.
- Provide email support for queries relating to general IT access.
- Conduct an IT checklist for each individual site in order to proactively prevent regular or common faults.
Qualifications and Requirements:
- Experienced with Windows / Linux environments, networks, and cloud services.
- Proactive and self-motivated problem solver.
- Strong communicator with a personable, supportive approach.
- Adaptable and eager to learn new technologies.
Remuneration
A competitive remuneration package will be offered to the most suitable candidate, commensurate with experience and qualifications.
Send your CV now on hrteam@water.mizzi.com.mt and don’t miss this opportunity to grow and excel in your career!