Role Responsibilities:

  • Supporting clients with trouble shooting, training and maintenance issues across multiple devices and platforms.
  • Attending on-site at client premises for setup, training, troubleshooting and maintenance of multiple hardware and software types.
  • Managing time spent with clients and ensuring time billed is in line with expectations.
  • Generating and maintaining documentation and IT notes for customers.
  • Completion of work reports and administration on jobs and tickets.
  • Providing exceptional, solutions-oriented customer service to LYNX clients.

To be successful in the role, you will have:

  • Strong, platform agnostic PC skills – we believe that it is about providing the right tool for the right work.
  • Relevant tertiary qualifications and/or experience in a similar position.
  • Solid understanding of cloud strategy and systems integration.
  • Windows and Mac troubleshooting experience.
  • Experience with Google Apps and Office 365.
  • Experience in deployment of mail systems, including on end-user devices.
  • Strong communication skills – written and verbal.
  • Valid drivers' licence and reliable vehicle.
  • Exposure to DNS / networking, MikroTik, Windows Servers, Terminal Service and virtualisation strongly regarded.

You will also be:

  • Reliable, punctual and well-presented.
  • Organised, with the ability to prioritise your workload and efficiently produce high quality work.
  • Committed to providing superior customer service at all times.
  • Proactive, with a bias for action.

About Us

LYNX IT Services is a small team of passionate IT professionals who are excited by new technologies and the solutions that we provide to our clients. Send us your CV on