by: IT Vacancies

Technical Support Specialist

We are looking for a Technical Support Specialist to support our DevOps function within the Product Team. The successful applicant will be responsible to provide excellent support to our clients on complex 3rd level technical queries within our product portfolio. The role also involves ensuring for full and concise details on the nature of the requests and that implemented solutions are recorded within the ticketing management system.

 

Further key responsibilities include:

  • Providing 3rd level assistance to support representatives, other internal teams and if required external clients for systems-related issues (in both pre and post production environments);
  • Identifying and documenting the causes of reported issues into the ticketing management system;
  • Escalating issues as and where necessary;
  • Adhering to prescribed SLAs for issue resolution and communication;
  • Identifying and recommending process and/or product enhancements based on root cause analysis;
  • Attendingto requests for additional system configurations or new clients’ onboardings;
  • Providing accurate and timely work logs management.

 

Required Skills, Knowledge and Experience:

  • Good understanding of relational databases;
  • SQL statements writing and execution;
  • Basic software programming knowledge;
  • Understanding of IIS web server and basic configuration;
  • Effective team work and interpersonal skills;
  • Good eye for detail;
  • Previous hands-on experience in a 3rd level technical support position.

 

If you are client-focused, results oriented, a team player, and wish to work in a dynamic and rewarding environment, we would like to hear from you.

 

 

Junior Project Manager      

We are seeking to recruit a Junior Project Manager to strengthen our Project Management function within the Professional Services team. The successful candidate will be responsible to support in managing internal and client projects while ensuring that related projects are delivered on-time, within scope and within budget.

 

Further key responsibilities include:

  • Monitoring project progress while reporting progress using appropriate tools;
  • Ensuring for resource availability and allocation;
  • Defining project scope and objectives through the interaction with relevant stakeholders;
  • Compiling timely project status reports and other necessary information;
  • Implementing and manage project changes and interventions to achieve project outputs.
  • Inspiring and maintaining a positive atmosphere of innovation and success across Team NetRefer.

 

The successful candidate would ideally have the following knowledge, skills and experience:

  • Bachelor's Degree in IT or an equivalent professional qualification;
  • Hands-on experience with Project Management tools;
  • Ability to communicate effectively and influence stakeholders to reach the required goals;
  • Effective organisation and planning skills;
  • Strong problem solving and decision-making skills.

Prince 2 or Scrum certification will be considered an asset. 

If you are customer-focused, results oriented, a team player, and wish to work in a dynamic and rewarding environment, we would like to hear from you.