The IT Helpdesk Support will be providing first line support to end-users within SR Technics Malta Ltd.


Your tasks

  • Provide helpdesk support (1st line support) to diagnose and resolve incidents;
  • Log, escalate and resolve reported incidents to meet the prescribed service levels by defined operational processes;
  • Develop end-user guides;
  • Develop and execute user acceptance test plans;
  • Assist in the provisioning of new system configurations and implementations where necessary;
  • Maintain the IT inventory;
  • Promote positive Safety Culture and ensure that the Safety and Quality Policy is communicated, promoted and implemented within the Organization;
  • Ensure that all elements of SMS are properly implemented, maintained and continuously improved by fulfilling all SMS-related duties and responsibilities as defined in the SMS Manual;
  • Undertake any other duties of a similar level and responsibility as may be required from time to time.

Your profile

  • Be in possession of a recognised qualification in ICT (minimum: MQF Level 4) or equivalent.
  • Have a minimum of one (1) year of experience providing IT support;
  • Have the ability to think logically, communicate effectively and possess excellent listening skills;
  • Be able to use IT Office automation tools;
  • Be eager to learn new technologies;
  • Be able to communicate fluently in English.

Your chance

We offer you an attractive position in a global and dynamic company in the aircraft maintenance business.