MeDirect are looking for a TechOps Corporate IT.

Duties and responsibilities

  • Supporting the Banks IT services, providing application support, performing user maintenance, and taking responsibility and ownership of logged service requests and user incidents.
  • Solving, categorising, and escalating issues to drive down incident levels
  • Onboarding of new joiners, equipment installation and setup
  • Maintaining user-related equipment, software, and inventory
  • Ensuring that best practices and IT processes are followed whilst assisting the Team Leader in standardising and continually improving such processes
  • Assisting the Team Leader in identifying and implementing improvements to the teams incident logging system in order to provide a more effective and efficient service to end users
  • Participating in the extended support duty roster coverage

Required knowledge, skills and experience

  • Basic understanding of Active Directory
  • Knowledge of Operating Systems – Windows and MAC
  • Basic experience in using a ticketing system for managing incidents and support requests
  • Fluency in English, both written and spoken

Apply here:

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