Job Purpose
To form part of the CRM team responsible of ensuring the smooth running of all production and test applications and systems as required by the business.

Key Accountabilities / Key Activities:

  1. Planning and implementing CRM projects according to business requirements.
  2. Planning and implementing operational projects to enhance the reliability, capacity and availability of IT services and to maintain business continuity.
  3. Implementing performance and logical enhancements to OS, middleware, applications and integration layers.
  4. Troubleshooting, prioritising & performing post-mortem analysis on issues/faults for root cause identification and correction.
  5. Performing black/grey-box identification & escalation of application bugs to internal software development team or 3rd parties through rigorous application technical testing with Quality Assurance teams.
  6. Implementing workaround solutions till official patches are released & implemented. Testing bug fixes on in-house/3rd party developed applications in staging environments and commissioning to production environments.
  7. Researching, test and becoming a reference point on new/current technologies including Operating Systems, middleware, High Availability, load-balancing and clustering techniques.
  8. Automation of monitoring/alarming for all key/critical components including usage, health & end-to-end availability KPIs.
  9. Implementing and testing of Disaster Recovery procedures including backup/restore and OS/application cluster failover troubleshooting.
  10. Commissioning, maintaining and troubleshooting IT Services infrastructure throughout its lifecycle and planning for replacements prior to EOL (end-of-life).

Technical / Professional Expertise

  1. B.Sc. ICT or B.Eng.(Hons.) University Degree or equivalent. IT relevant Degree.
  2. Expertise in supporting Java applications and Apache Tomcat.
  3. Expertise in maintaining Windows OS (2003 server and higher)
  4. Expertise in maintaining Linux/UNIX OS (Red Hat, Cent OS, Oracle Linux, Solaris).
  5. Expertise in Shell scripting
  6. Working knowledge of Oracle/MySQL/MS-SQL schema administration
  7. Working knowledge of PL/SQL development.
  8. Java/C development will be considered an asset.
  9. Must have very good Analytical and Communication Skills.
  10. Having good knowledge of various internal and external Vodafone Systems is considered as an Asset.
  11. Having good business knowledge of business products and services is considered as an Asset.
  12. Ability to work on own initiative and with flexibility in order to deliver on project requirements.

How to apply

  1. Interested applicants are to submit an application by logging onto
  2. Closing date: 29th May 2015
  3. All applications will be acknowledged and treated in strict confidence